Vinipuch — abuse response policy

Revision and effective date: 17 July 2026.

How to report a violation

Complaints go to support through the published contact channel. A report should include:

• date and time of the event with time zone;
• a description of the violation;
• technical data that can be disclosed without secrets or third-party personal data;
• a contact for a reply, if applicable.

Review

Vinipuch reviews the complaint against available operational data: account state, ledger/payment references, provisioning state, admin audit and operational logs. Vinipuch does not publish secrets, raw tokens, private endpoints, customer data or information that could harm other users.

Possible measures

• temporary access restriction while the review runs;
• revocation of connection data;
• termination of service if a violation is confirmed;
• account suspension for chargeback abuse, fraud or a breach of the acceptable use policy (cash refunds are not available under the Service policy — see the refund policy);
• retention of the minimum operational information needed for the review and to protect the Service.